Sapdup Blogging about SAP

29Jan/101

SAP Reverses Policy on Enterprise Support

In a rather remarkable turnaround, SAP have announced that they will be returning the option of  'Standard Support' in addition to their preferred option (and for the last year only option) 'Enterprise Support'.

They also announced that despite meeting the SUGEN benchmarks as agreed, they will not be increasing the Enterprise Support costs for existing customers in 2010 but leaving them at 18.36%.

So customers will be faced with a tricky choice of 18.36% for Enterprise Support in 2010 or 18% for Standard Support.  On $10m of licensing this is just $36k.  The question that you'll need to ask is whether your choice to 'opt out' of Enterprise Support is a one time only option or can be reviewed annually.  Because once SAP cranks this up to the full 22% and we're talking about a difference of $400k per year on that same $10m license, that money is a lot more challenging to justify.

29Jul/090

Enterprise Support Costs Cut – User Groups Win!

Having been pointed to this rather innocuous press release from SAP back in April (so apparently this is old news) regarding their changes to Enterprise Support, it's now time to talk about the fact that SAP have finally back tracked (at least partially) on Enterprise Support.

No, you won't have an option of staying with standard maintenance, but you may in fact get Enterprise Support without paying for it.

There are two key points buried in that press release:

  1. Maintenance increases for existing licenses will not reach 22% until 2015 (instead of 2012).
  2. Maintenance increases will not occur at all unless they reach the benchmarks as measured by SUGEN (SAP User Group Executive Network).

To further elaborate on point (1).  Under the old proposal, if you had maintenance of $1m in year 0 (2008), then by 2010 this would have increased by $28.3k and by 2012 would be $50k.

Under the new framework, in 2010 your increase will be 19k, in 2012 it will be $31k and only reach $50k in 2015.  This cumulative saving mounts up to a theoretical $65,500, not insignificant even if SAP meet all their KPI's and many of you will have more than $1m maintenance budgets.

From my perspective, this is a great idea, it was unexpected and it's a real shame that SAP management didn't do this earlier as they would have saved themselves the millions of dollars in negative PR and lost sales, not to mention the customers that have made the risky decision to cancel their SAP maintenance.

23Jul/090

SAP Enterprise Support – Important Development

I'm aware of a very significant development in SAP's Enterprise Support model, but given I can't see anything on the SAP Newsroom site, I'm a little concerned about breaching confidentiality.  Hopefully someone leaks something, then I can talk about it...

22Jun/090

SAP SLA Clarification

I'm having fun measuring SAP's conformance to their new SLA's under Enterprise Support.

I asked for a number of clarifications after Q1 and ended up arguing my case with SAP Support EMEA about one point:

If a call is raised from medium to high or high to very high, the SLA's for the new priority should apply.

Sounds logical right?  So for example a medium call has no SLA's.  The go-live is getting closer, and the priority is upgraded to high, from the moment the priority is changed, SAP must conform to the 4 hour IRT (initial response time).  This call would then also qualify you towards your twenty required calls.

SAP tried to argue that these upgraded calls wouldn't qualify.  I argued that it was common sense that they should and that there were no exclusions in the contract and they gave in.

So don't let SAP tell you these don't qualify.

---

Want some help with measuring SAP's performance?  Drop me an email and I'll be glad to help.  You could really be saving thousands (as a rebate from your maintenance).

Filed under: General SAP No Comments
1May/090

SAP CV/Resume Review

In my role as team leader for the SAP Support group at my organisation I see a lot of SAP CV's and Resume's.  I see them for positions I'm recruiting for and for the consultants we are bringing in for projects.

Through my experience at my current role and my past experience with HP and Cap Gemini, I've developed some skills in reviewing these CV's.

So, if you're in the SAP industry and you would like your CV or Resume reviewed, I'm now offering a service.

For US$10 paid into my paypal account, I will provide a review of your CV or Resume (up to 15 pages, it shouldn't be this long anyway) and will provide suggestions which should help to get your CV read, get you new work opportunities or get a promotion of new position.

As part of this, I'm also happy to answer any questions you have about your career progression, including training, job roles and interview tips.

This will be especially useful for those who don't speak English as their first language.  I have observed many common mistakes that are easily correctible in CV's and interviews.

So, if you're interested, send through your CV to pete@peteandmegan.com and we'll kick off the process.

Filed under: General SAP No Comments
15Apr/095

SAP ECC 6.0 Enhancement Pack Overview – EP 4

This is the third in a series of posts, providing an overview of the new or changed functionality in the SAP Enhancement Packages for ECC 6.0. Check these post for Enhancement Packs 1 & 2 and Enhancement Pack 3.

Enhancement Pack 4

Availability: In Release to Customer since 21st of November, 2008. I believe this status is equivalent to ramp-up, can anyone clarify?

Contents:

Aerospace & Defense

  • Enhancements to 'GPD Downport'.
  • New function 'Material Exchange Using SCM: Internal/External Component Repair'.
  • New function 'Interchangeability in STO based on SCM'.
  • New function 'Rotables/Sharing of Spare Parts and Subcontracting Improvements'.
  • New function 'Maintenance, Support for Flight Operations'.

Analytics

  • New function 'Financials, Group Close, Adjustment of Deferred Taxes'.
  • Enhancements for Product Design Cost Estimate.
  • New financial reporting capability including; Simplified Reporting for Closing, Simplified Reporting for Profitability Analysis,o Simplified Reporting for Investment Management, Simplified Reporting for Asset Accounting and Additional reports for Cost Center Reporting and Internal Order Reporting.

Automotive

  • New function 'Dealer Portal, Vehicle Management System, Spare Parts, Enterprise Services'.

Banking

  • New function 'SAP Deposits: Business Operations in Account Management'.
  • New function 'Loans Management for Financial Services: Pooling of Loans'.
  • New function 'Legal Changes for SEPA'.

Business Suite Foundation Layer

  • New function 'Remote Control and Communication Framework'.

Consumer Products

  • New function 'Catch Weight Management, New Architecture: Inventory Management,
    Inventory Accounting'.
  • New function 'DEX Enablement for mobile devices in DSD'.

Corporate Services

  • New function 'SAP Recycling Administration'.
  • New function 'Enterprise Asset Management - Configuration Control Innovations'.
  • Various enhancements in Enterprise Asset Management, including; Generic Object Services in Plant Maintenance Order, Requirement Date in Plant Maintenance Order, Do Not Release Maintenance Plan Immediately, Action Log in Maintenance Task Lists, Fleet Management, Inspection Rounds, Work Clearance Management, BAdI for Synchronization of Work Center in Order/Notification, Pool Asset Management: Archiving, Archiving, Equipment: Customer-Specific Check, Multilevel Lists for Technical Objects and Authorization Check for Order Transactions.
  • Enhancements to MEB and Logbook Innovations in Enterprise Asset Management.
  • New function 'Refurbishment & Subcontracting'.
  • New function 'EAM Time Zone Support'.
  • New function 'Warranty for Customer Service Business'.
  • New function 'Handling Large Projects'.
  • New function 'RE, Space and Room Management'.
  • A new continuouse improvement module for RE including various enhancements.
  • Enhancements to Travel Mangement.
  • Enhancements to Quality Notifications.

Cross SAP ERP

  • New function 'Supplier-Managed Inventory for SNC-ERP Integration'.
  • New function 'Warranty Claim Processing for Dealer Portal'.

Defense & Security

  • New function 'DFPS, Investigative Case Management'.
  • New function 'Integration with SAP Mobile Defense & Security'.
  • New function 'DFPS, Logistical Operation Support 2' enhancing a number of areas of Defense Forces & Public Security.

End User Service Delivery

  • Enhancements to the Employee Interaction Center (EIC).

Financial Services - Reuse

  • New function 'Forward Error Handler' to reprocess activities after XI errors.

Financials

  • New function 'Integration FICA/CRM Dispute Management'.
  • Enhancements to Billing & Invoicing.
  • New function 'Contract Accounts Receivable and Payable, 02'.
  • Change to function 'Contract Accounts Receivable and Payable, Leasing'.
  • New function 'Information Lifecycle Management: Tax Auditing'.
  • New function 'New General Ledger Accounting 2' containing a number of new and enhances components.
  • New function 'FI Localization Topics for Japan and Portugal'.
  • New function 'FI Localization Topics for Japan and South Korea'.
  • New function 'Credit Card Encryption: Periodic Key Exchange'.
  • New function 'PSM, Cash-Basis Accounting and Cash Flow Reporting'.
  • Various improvements have been made to 'PSM, Fund Accounting'.
  • New function 'Billing Consolidation Connector'.
  • New function 'Biller Direct, Promise to Pay'.
  • New function 'FSCM Functions 2'.
  • New function 'FSCM Integration 2'.
  • New function 'Cash Management: Additional Account Assignments'.
  • New function 'CO, Allocations'.
  • New function 'Financials Master Data Management: Chart of Accounts'.
  • New function 'Bank Communication Management'.
  • New function 'TRM: Hedge Management for Financial Asset Management'.
  • New function 'TRM: Hedge and Exposure Management, SWIFT, and New Key Figures'.

Healthcare

  • New function 'SAP Ambulatory Care Management: Legal Process Adoption'.
  • New function 'Patient Management Rearchitecture BP/OM'.
  • New function 'Patient Management Country Version France'.
  • New function 'Patient Management Country Version Italy'.
  • Changes to function 'Patient Management' including new functions and enhancements.
  • New function 'Patient Management: Legal Process Adoption'.
  • New function 'Patient Management: Treatment Certificates'.
  • New function 'Clinical System Enhanced Documentation Processes'.
  • New and enhanced functions?in 'Clinical System'.

Higher Education & Research

  • New function 'Student Lifecycle Management: Enterprise SOA-Enablement'.
  • An implementation accelerator is available for 'Student Lifecycle Management', including; Module Correspondence, Graduation per Student, Extended Booking Check, Academic Work User Interface, BAdIs in Event Planning, Appraisal Self-Service Online Grading, Audits Continuous Enhancement, Attendance Tracking User Interface, Creation and Assignment of Rule Containers to Acad. Objects, Archiving Credit Derivation Tool, RFCs for Academic Structure and Module Offerings and Specialization Bookings per Stage.
  • New function 'SLM Localization Topics for the Netherlands'.
  • New Student User Interface in SLM.

Human Capital Management
Talent Management

  • New function, 'Appraisals, Evaluations, and Surveys'.
  • New function, 'Employee Qualifications for Concurrent or Global Employment'.
  • Enhancements to ECM through?new function?'Enterprise Compensation Management 01'.
  • Enhancements to E-Recruiting through?new function 'SAP E-Recruiting 2'.
  • Enhancements to?Learning Management through new function 'Learning Solution 02'.
  • Enhancements??to Performance Management through new function 'Performance Management 01'.
  • New function 'Core Processes in Talent Management'.

Workforce Process Management

  • New function 'CATS classic for Concurrent Employment'.
  • Enhancements to HR Administrative Services through the new function 'Administrative Services 02'.
  • New function 'Personnel Actions for Concurrent Employment'.
  • New function 'Time and Labor Management for Concurrent Employment'.

Localization

  • New function 'TNM/LSO Integration'.
  • New function 'HCM Localization Topics for Russia'.
  • New function 'HCM Localization Topics for Japan'.
  • New function 'HCM Localization Topics for the Italian Public Sector'.
  • New function 'HCM Localization Topics for Spain'.
  • New function 'HCM Localization Topics for Sweden'.
  • New function 'HCM Localization Topics for Norway'.

Insurance

  • Enhancements to function 'Credentialing'.
  • Enhancements to function 'Incentive and Commission Management'.
  • Enhancements to function 'Collections & Disbursements' through the new function 'Insurance Collections and Disbursements 2'.
  • New function 'Insurance Auto Claim Best Practice'.
  • Enhancements to function 'Claim Handling' through the new function 'Insurance Claim Handling 2'.
  • New function 'Insurance Life Benefit Process'.

Mill Products

  • New function 'Mill Functionalities for Mining'.
  • New function 'Configurable MTS with Individual Batch Valuation'.

Media

  • Enhancements to function 'Accounts Receivable and Payable' through new function 'Contract Accounts Receivable and Payable 2'.
  • Enhancements to function 'Advertising Management' through new function 'Advertising Management 2'.
  • Enhancements to function 'Subscription Management' through new function 'Subscription Management 2'.
  • Enhancements to function 'Press Distribution' through new function 'Press Distribution 2'.

Mining

  • Enhancements to function 'Commodity Management and Bulk Transports' through new function 'Commodity Management and Bulk Transports 2'.

Oil & Gas

  • New function 'Joint Venture Cutback Reverse'.
  • General enhancements to SAP Oil & Gas.

Procurement and Logistics Execution

  • New function 'Integration Ext. Warehouse Management, Enterprise Services'.
  • New function 'EWM Integration with Manufacturing'.
  • New function 'Functional Improvements in MM for EM (Empties Management) and ExD (Excise Duty)'.
  • New function 'Multiple Account Assignment'.
  • New function 'SRM Integration'.
  • New function 'Serial Numbers in Purchasing'.
  • New function 'MM, Integration of Materials Management and Financial Accounting'.

Product Development & Manufacturing

  • New function 'Outsourced Manufacturing'.
  • New function 'SAP LPO (Lean Planning & Operations) Integration'.
  • New function 'PLM iPPE (Integrated Product & Process Engineering) Integration'.
  • New function 'PLM Web User Interface'.
  • New function 'Display Changes in ACL (Access Control List)'.
  • New function 'Batch History'.
  • New function 'Order Split'.
  • New package 'Business Package for Production Supervisor'.
  • New function 'Functions for WIP Batches'.
  • New function 'Product Labeling in SAP PLM Recipe Management'.

Public Sector

  • New function 'Transactions Manager Integration into Funds Management'.
  • New function 'PSCD, Collections and Correspondence Management'.
  • New function 'PSM, Grantor Integration (SAP PSCD) Continuous Improvement'.
  • New function 'Social Services (PSCD)'.
  • New function 'PSCD, TRM (Tax & Revenue Management) and Property Tax'.
  • New function 'Seizure of Non-Payroll Liabilities'.
  • New function 'PSM, Budget Control System'.
  • New function 'PSM, Multi-Level Budget Structure'.
  • Enhancements to function 'Funds Managemet' through new function 'PSM, Funds Management 2'.
  • New function 'PSM, Budget Period'.
  • Enhancements from 'PSM, Grantor Integration (AP/AR) Continuous Improvement'.
  • New function 'Position Budgeting Control: Extended Posting Logic'.
  • Enhancements from 'PSM, Additional Functions in SAP SRM and PPS'.
  • New function 'PSM, U.S. Federal 2'.
  • New function 'PSM, U.S. Federal - Debt Management: Rescheduling'.
  • New function 'PSM, U.S. Federal PPA and Payments'.
  • New function 'FI-FM Localization Topics for the Spanish Public Sector'.

Retail

  • New function 'CD/FT_EWM (Extended Warehouse Management) Integration'.
  • New function 'Retail, Perishables Procurement'.
  • Various enhancements delivered in new function 'Retail, Continuous Improvements EA'.
  • New function 'Direct Store Delivery'.
  • Enhancements to In-Store Food Production through new function 'In-Store Food Production 2'.
  • Enhancements to function 'Perishables Procurement' through function 'Perishables Procurement EA'.
  • New function 'POS (Point of Sale) Integration'.
  • Enhancements to Method of Accounting through new function 'Method of Accounting 2'.
  • Enhancements to Store & Multichannel through new function 'Store & Multichannel 3'.

Sales & Service

  • New function 'Enterprise Services for the ATP Check'.
  • New function 'SME Simplification'.
  • New function 'EDI Monitors'.
  • Enhancements to Sales and Distribution Simplification through new function 'Sales and Distribution Simplification 2'.
  • New function 'Advanced Returns Management'.

Service & Asset Management

  • New function 'Cancellation of Third-Party Item by Vendor'.

Telecommunications

  • New function 'Enhanced Billing and Invoicing'.
  • Enhancements to Contract Accounts Receivable and Payable through new function 'Contract Accounts Receivable and Payable 2'.

Utilities

  • New function 'Advanced Metering Infrastructure'.
  • New function 'Generic Billing and Invoicing' in Contract Accounts Receivable and Payable.
  • New function 'Customer Relationship Management for Utilities'.
  • New function 'Localization, Customer Feedback'.
  • New Technical Enhancement, 'Enterprise Services in Intercompany Data Exchange'.
  • New function 'Deregulation Processes: Increased Enhancement Flexibility'.
  • Enhancements to Waste & Recycling through new function 'Waste and Recycling: Commercial and Industrial'.
  • New function 'Waste and Recycling, Recurring Container Installation'.

Wholesale Distribution

  • New functions in the Agency Business area through new function 'Trade, Agency Business 3'.
  • New functions in the Commodity Management area through the new function 'Trade, Commodity Management 3'.

That concludes a rather lengthy list of the new capabilities within the fourth enhancement package from SAP.  Bring on enhancement package 5!

P.S If you've implemented any of the functionality from the enhancement packs (or the new UI) send me a few screenshots, I'm sure the site's readers would be interested to see it.

7Apr/090

SAP ECC 6.0 Enhancement Pack Overview – EP 3

This is the second in a series of posts, providing an overview of the new or changed functionality in the SAP Enhancement Packages for ECC 6.0.  Check this post for Enhancement Packs 1 & 2.

Enhancement Pack 3

Availability: In Unrestricted Shipment since 31st of May, 2008

Contents:

Financials

  • New function 'Local Close'.
  • New function 'New General Ledger Accounting'.
  • New function 'Reporting Using the XBRL Standard'.
  • New components in 'Non-HCM Localization Topics' including; Invoice Processing with Golden Tax System for China and Real Estate Localization for Portugal.
  • New function 'TRM: Hedge Management' (many new components).

Human Capital Management (HCM)

  • New function 'HCM, E-recruiting 1' including; Candidate Services (new), Enhancements Support Team (new), Mass Processing of Invitations (new), Prepopulation of Posting Texts (new), Worklists with Questionnaires for the Dashboard (new), Enhanced Check for Duplicate Entries (new), Flexibilization of Organizational Data in Requisition (new), Background Checking (new) and Resume Parsing (new).
  • New function 'HCM, SAP E-Recruiting Search Functions 1'.
  • New function 'HCM, MSS for SAP E-Recruiting'.
  • Various HCM Localizations

Corporate Services

  • New function 'Enterprise Asset Management Part 3' including; BAPIs for Technical Objects (new and enhanced), Business Add-Ins for Lists in Plant Maintenance (new), Shift Reports and Shift Notes for Technical Objects (new) and
    Enhancements for Work Clearance Management (new).
  • New function 'Electronic Logbook Data Exchange'.
  • New function 'Pool Asset Management'.
  • New portal function 'Takover and Handover of Technical Objects.'
  • New function 'Environmental Compliance Integration'.
  • Changes to Environment, Health & Safety components including; EH&S Expert (Changed), Open Content Connector OCC (Changed), Windows Wordprocessor Integration (WWI) (Changed), Standard Property Tree and Value Assignment Types (Enhanced), Dangerous Goods Processing (Changed), Hazardous Substance Management (Changed), Industrial Hygiene and Safety (Changed), Occupational Health (Changed), Specification Workbench (Changed), Inheritance (Changed), Substance Volume Tracking (Changed), Global Label Management (changed), Product Safety (Changed), Structure Changes in IMG for EH&S, Waste Management (Changed).
  • Enhancements to 'Project System' including; Project Builder - Enhancements, ProMan Enhancements, Forecast Workbench, Progress Tracking, Easy Cost Planning, Access Control List, Progress Analysis Workbench, Business Add-Ins for Calculation in the Project System, Project System Material Component, Change Inherited Settlement Rules and Determine WBS Account Assignment at MRP Area Level.
  • New function 'Quality Management Extensions'
  • New function 'RE/FM Earmarked Funds'

Travel & Transportation

  • New function 'Interchangeability based on SCM'.
  • New function 'Material Exchange with ATP Check'.
  • New function 'FFF Class for Product Data Replication'.

Retail

  • New function 'Retail, Cross-Docking Interface'.
  • New function 'Retail, Global Data Synchronization'.
  • New function 'Retail, Instore Food Production'.
  • New function 'Retail, Retail Method of Accounting'.
  • New function 'Retail, Store & Multichannel 2'.

Wholesale Distribution

  • New function 'Agency Business 2' including; Additional Functions for Agency Business and Extended Remuneration Lists From FI Documents.
  • New function 'Commodity Management 2'.
  • New function 'Compensation Management'.

Consumer Products

  • New function 'CWM, Innovations in Logistics & Accounting'.
  • New function 'Enhancement of the DSD Process'.

Defense & Security

  • New function 'DFPS, Logistical Operational Support'.
  • New function 'Item Unique Identification'.
  • New function 'PSM, US Federal - PPA and Payments'.

End User Service Delivery

  • New function 'Roles in SAP All-in-One'.
  • New function 'CATS regular: cProjects Details'.
  • New function 'CATS classic: cProjects Details'.
  • New function 'HCM, ESS for Concurrent Employment and Global Employment'.
  • New function 'HCM, ESS for Personal Information'.

Enterprise Asset Management

  • New function 'Mobile Asset Management'.

Healthcare

  • New function 'SAP Patient Management CV Italy'.

Higher Education & Research

  • New accelerator package 'Student Lifecycle Management: Implementation Accelerator Package (IAP)' containing extensive functionality.
  • New interface, 'Student Lifecycle Management: User Interface for Academic Advisor'.

Insurance

  • New function 'Credentialing'.
  • New function 'Incentive and Commission Management'.
  • New function 'Portfolio Assignment'.
  • New function 'Insurance: Collections/Disbursements 1'.
  • New function 'Insurance Claim Handling'.
  • New function 'Statutory Reporting for Insurance'.

Procurement & Logistics Execution

  • New function 'Extended Warehouse Management Integration'.
  • New roles for 'Trade, Warehouse Operations Manager'.
  • New portal content for 'buyer' through the new function 'Business Package for Buyer'.
  • New function 'Returnable Packaging Logistics'.
  • New operations available in 'Operations, Enterprise Services 2' including; Area ERP Cross and Area ERP Logistics.
  • New function 'Integration of SCM and SAP ERP'.

Professional Services

  • New user interface for 'Billing Request Editor'.

Public Sector

  • New function 'Item Hierarchies' for procurement documents.
  • New function 'Shopping Cart Commitment'.
  • New function 'PSCD, Collections Management'.
  • Grantor integration with Collections and Disbursements.
  • New function 'Tax Return Processing'
  • New function 'PSM, Sales Order Services'.
  • New function 'Expenditure Certification'.
  • New function 'PSM-FM, Funds Management'.
  • New functions in 'Grantee Management' including; Budget Splitting Rule Enhancement, Subtractive Cost Sharing Method, IDC Calculation from and to Grantee's contribution, Accrual and Deferral Calculation and Posting, Revaluation and Currency Conversion Enhancement and Archiving.
  • New function 'Financial Integration with EA-PS'.
  • New function 'Pricing Arrangements for EA-PS Integration'.
  • New function 'Grantor Integration (AP/AR)'.
  • Enhancements to 'U.S. Federal - Reimbursable Orders'.
  • New function 'U.S. Federal: Business Partner Network'.
  • Enhancements to the USFG solution.
  • New function 'Debt Management' available for the USFG solution.
  • New function 'Period of Performance' available for the USFG solution.
  • Enhancements to the 'PPA and Payments' components of the USFG solution.

Sales & Service

  • New function 'Logistics, Commodity Pricing Engine in SD and MM'.
  • New function 'Advanced Order Processing and Billing'.
  • Enhancements to the 'Sales & Distribution' components including; Improved integration of archived bills into business processes and Improved rebate processing.

Analytics

  • New function 'Financials, Group Closing, Compliance'.
  • New BI reports in function 'Reporting Financials'.
  • New function 'HCM, Talent Management Analytics 1'.

Oil & Gas

  • Business Function Basis (COM) and Business Function Basis, two technical functions which are prerequisites for other functionality.
  • New function 'Commodity Management and Bulk Transports'.
  • New function 'Joint Venture Cutback, Validation, Reporting'.
  • New function 'Remote Logistics Management 1'.

Product Development & Manufacturing

  • Enhancements to the 'Manufacturing Information System' including; Enhancements in the Collective Displays of Material Requirements Planning, Evaluation of Range-of-Coverage Data, Mass-Extraction of Planning Data, Enhancements in Order Report and Enhancements in Order Info System and Mass Processing.
  • New function 'Browser-Based PI Sheet'.
  • New function 'Shift Report Notes and Confirmation'.
  • New function 'XSteps for Routing and Production Order'.
  • New function 'cFolders Import and Export of MPNs'.
  • New function 'PLM Recipe Management'.
Filed under: General SAP No Comments
27Mar/096

SAP ECC 6.0 Enhancement Pack Overview – EP 1 & 2

This post is exactly what the title says it is. 

I was looking for an overview of the functionality available in the ECC enhancement packs and couldn't find this all in one place, so decided I would put it together here.  However, after starting to write this post, I realised what a mamoth undertaking it is and decided to split it per enhancement pack, in this case 1 & 2.

Enhancement Pack 1

If I'm to believe the SAP Release Note site, there was no Enhancement Pack 1 for ECC 6.0. Can anyone enlighten me?  It's possible all the functionality was rolled into Enhancement Pack 2.

Enhancement Pack 2

Availability: In Unrestricted Shipment since 30th November 2007.

Contents:

Financials

  • FSCM (Financial Supply Chain Management) Functions; new SAP Dispute Management options, new Credit Management options and new Collections Management options including additional processing options and portal roles.
  • New component, SAP Bank Relationship Management.
  • Portal Content for Cash Manager role.
  • New component, SAP Biller Direct Buy Side (gives your vendors the ability to upload of bills in XML format with attached documents in the portal, display of open bills in the portal and display in the portal payments made by the customer).
  • New component FICAX_CI_1.  Does that mean as little to you as it did to me?  Well apparently it lets you; create balances variants for the account balance display in Customizing, extract business partner items and dunning histories in SAP NetWeaver - Business Intelligence, dun receivables in accordance with flexible collection strategies in Collections Management and create, manage, and process collection work items, connect external cash desks, send data to external systems using information containers, update the creditworthiness of a business partner on creation of an installment plan, display information in SAP CRM Financial Customer Care Interaction Center, such as the last payment of a customer, post an incorrectly assigned payment on account to the clarification account during clarification processing for payment lots, consider a direct debit limit in the payment run and create and valuate promises to pay.
  • Information Container.  As of SAP ERP 6.0, Enhancement Package 2 (Release 6.02), you can use the information container as a tool to save information within a specific process, such as returns processing, to send it to an external system later using a mass activity.
  • Enterprise Services. As of SAP ERP 6.0 Enhancement Package 2 (Release 6.02), in Contract Accounts Receivable and Payable, you can use new Enterprise Services as XI interfaces.
  • Payments via External Cash Desk Services
  • New Archiving Objects: Promise to Pay, External Payment Information, Totals Records for External Payment Information, Collection Worklist, Collection Work Item, Information Container.
  • Enhancement for Archiving Objects: Business Partner, Dunning History, Convergent Invoicing, Document Archiving.
  • New function in Business Consolidation, Group Close.

Human Capital Management (HCM)

  • New component, Learning Solution 01 (SAP Learning Solution).  Includes new functionality and roles etc.
  • New component, Enterprise Learning (amongst other things, allows use of Virtual Learning Rooms as a delivery method).
  • New component, Administrative Services 01.
  • Improved eRecruiting integrations. 
  • EIC (employee interaction center) integration with HCM processes and forms.
  • Improved integration between HCM processes and forms and ESS & MSS.
  • New design time for processes and forms.
  • Additional BI content for the Shared Services area.
  • New sample processes for HCM Processes and Forms.
  • New functions for the configuration of Processes and Forms and in the workbench for the Administrator.
  • Enhancements to the EIC.

Operations

  • New enhancements in MM. 
  • New MM BI Content.
  • New component, 'Retail Purchasing'
  • New manufacturing execution components in 'Lean Manufacturing, MRP Evaluations.'  Including functions for 'Heijunka Process' and 'Kanban'.
  • New components in 'XSteps. Campaign Weighing (LOG_PP_PI_EHM)
  • New components in 'SD Complaints Handling.
  • New enhancements to 'SCM ERP Integration'.

Corporate Services

  • New Real Estate Functions, including; Rent Adjustment Based on Cost Efficiency Analysis, Contract: Lock UI to Retroactive Changes, Condition Split, Enhancements of CO Integration, Master Data: Graphical Integration, Long Term Seating Arrangements and Move Planning, Room Reservations, SCS: Modified Initial Screen, Contract: Different Posting Term for SC Settlement, Accrual/Deferral: Transfer of Service Charges Not Yet Posted, Integration with Cash Management and Forecast, Contract Processing: Multiple Assignment of Objects, Conditions in Foreign Currency, Change to Processing of Conditions, Post Sales-Based Settlement Using Cash Flow,
  • New components in Enterprise Asset Management, 'Project Oriented Maintenance'.
  • New enhancements in EAM, 'Maintenance Event Builder' and 'Hierarchical Task List'.
  • New portal roles and functionality for EAM (PM) including; Basic Maintenance Processing (New), Maintenance Technician Role (Enhanced), Maintenance Planner Role (New), Maintenance Supervisor Role (New), Attachment Configuration (New), Mass Changes for Equipment and Functional Locations (New) and Basic Order View (Enhanced).
  • New components and enhancements to Travel Management (including integration with HCM).

Mill Products

  • New components in Mill OrderToCash and Global Trade, including; Fast Entry in the Trading Contract, Sales Order Fulfillment with Stock Reduction in Pieces, Control of Batch Determination, Make-to-Stock Production for Configurable Materials with External Planning, Changeable Characteristic Values in the Returns Order, Parallel Picking with DTUC, Enhancement in 'DTUC Pool' and Printing DTUC Shop Papers, Alternative Units of Measure in Production, and Classification at Time of Goods Receipt using BAPIs.

Travel & Transportation / Aerospace & Defense

  • New components in A&D Maint, Repair & Overhaul including; Maintenance Program Definition, Configuration Control
    Logbook, Maintenance Event Builder and, Hierarchical Task List.

Retail

  • New components in the business functions; Retail Supply Chain, Retail Planning & Master Data, Retail Buying and Retail Store & Multichannel.

Wholesale

  • New components in the business functions; trade commodity management and trade agency business.

Utilities

  • New components in Waste & Recycling including; a Controlling Cockpit, integration with the Customer Interaction Centre and enhanced sales processing.
  • New function, Compatible Unit Management.
  • Significant number of new components in Utilities General Enhancements including; Billing of Energy and Services, Meter Reading Services, Energy Capital Management, Collaborative Services and IDE, Customer Service Management and Customer Financials Management.

Media

  • New components in Media Contract Accounts Receivable and Payable.
  • New function, Media Press Distribution. 

Telecommunications

  • New Portal roles for Network Lifecycle Management (NLM)
  • Changes to billing in Contract Accounts Receivable and Payable.
  • New function, Telco Enhanced Invoicing
  • New function, Teclo Enhanced Revenue Management

Automotive

  • New function, Automotive Innovations, including; JIT Outbound, JIT Inbound, SD scheduling agreements and Vehicle Management System.
  • New function, Generic Automotive Innovations, including; 8D Report Automotive and Enhancements to Self-Billing Monitor.

So that's it for Enhancement Packages 1 & 2.  Stand by for the Enhancement Package 3 and 4 posts.

Filed under: General SAP, SAP 6 Comments
20Mar/090

SAP Firms Doing it Tough During the Recession?

I run a number of websites on a fairly casual basis, sharing by knowledge in some areas with internet users in general.  As you'll see from this site, I use Google Adsense to try and recoup some of the expenses of running the sites.

Yesterday I decided to do a bit of analysis.  Sapdup, despite it's relatively low volume of visitors used to be a 'cash cow' for me, and in recent months I have noticed a significant decrease in revenue for this site.  So I set out to take a better look at the numbers.

In the six months from 19th of October 2007 untill 19th of March 2008, this site had a clickthrough rate of 1.69%.  This may seem low, but is actually very high compared to my other sites (my blog got 0.15% during the same period).  During this period, the ePCM (cost per thousand impressions) on sapdup was $11.88.  Again, this is very high compared to my blog which got $0.32.

In the last six months, the clickthrough rate for sapdup has dropped to 0.68% (perhaps reflecting a reduced interest in training, new products, consulting etc) and the ePCM has dropped to $2.64.  $2.64 is still good, but adjusted for the decrease in clickthrough rate (59.8%) this is still a drop in the cost of advertising here at sapdup of 18%.

Since the price paid for google ads is based on an auction system, we can assume that this drop is entirely due to either there being less parties interested in buying SAP related advertising, their available budgets being cut, or both.

So is the SAP industry feeling the same pain the rest of the world is?  My data isn't exactly a rock solid indication, but my answer would certainly be 'yes'.

Filed under: General SAP No Comments
24Feb/092

SAP Enterprise Support – Bigger than Jesus

The views and opinions expressed in this article do not necesarily represent those of the authors employer.

Ok, so that title isn't strictly accurate, but after all the claims SAP have been making recently about SAP Enterprise Support, I wouldn't be surprised if this was the next one.

In the last six months, organisations running SAP have been faced with a choice, and it's certainly not the choice between Standard and Enterprise Support.

It's the decision between copping the maintenance increases and making the most of it, and trying to resist.

I imagine that throughout the world, serious discussions are being had about Enterprise Support, especially in user groups. Organisations cosidering cancelling their support contracts, users combining together to not pay their maintenance invoices and thousands of frustrated and angry letters to SAP.

Good luck to you if you're going down the line of fighting SAP, but in this post I will talk about a few key wins from Enterprise Support (IMO).

Service Level Agreements

In my experience, the performance of the SAP team in responding to support messages has been hit and miss.  However under Enterprise Support there are now Service Level Agreements backed up by real penalities for non conformance.  Below are the SLA's:

Priority
Description
Initial Response Time
Corrective Action[1]
Very High
· Complete System Outage
· Malfunction of central component of SAP
· Top issues
1 hour (7*24)
4 hours (7*24)
High
· Serious business impact caused by normal business transactions malfunctioning
4 hours

-


Medium
· Normal business transactions are impacted causing some business impact.
-

-

-

-

-
Low
· Impact to normal business transactions with minimal business impact
- -


[1] A solution, workaround or an action plan

So...penalties.  First the exclusions:

  • SAP is successful if 95% of occurences fall within the SLA's
  • Your organisation must raise at least 20 messages during a calendar quarter. Note: I'm unclear if this 20 is of all priorities or just very high and high count.

So if SAP miss their 95% measure across a quarter where you've raised at least 20 messages you can claim a 0.25% credit for each failure up to a maximum of 5%.

0.25% of what I hear you asking?  From my interpretation, it's 0.25% of your maintenance cost for that quarter.  So if you get your maintenance invoice annually, you can estimate the credit by dividing it by four and then multiplying it by 0.0025.

So if my maintenance invoice last year was US$10m, then my quarterly cost would be $2.5m and my maximum SLA credit would be $125,000 and each failure would get me a credit of $6250.

Not exactly ground breaking amounts of money, but certainly worth keeping an eye on.

Note: This penalty figure does not seem to be based from your license fees (like the maintenance) so the 5% maximum penalty is not a chance to recover the 5% uplift in maintenance (from 22% back to 17% as I at first thought it was).

Solution Manager

Enterprise Edition


Solution Manager doesn't really seem to have gone forward much since I first saw it back in 2004.  I haven't seen an organisation that is using even 50% of the functionality that suposedly lives there, but maybe Enterprise Support will change that.

Until I see Solution Manager Enterprise Edition and have a chance to evaluate some of SAP's claims about new functionality living there, then this section can only be a reprint of a subset of SAP's marketing claims.

Have said that, I'm pretty excited about:

  • ProductivityPak (from RWD) and Quality Center integration with Solution Manager.  My employer uses both PP and QC, so the opportunity to deploy training material straight from Solution Manager and automated testing to QC would be a big win for us.
  • Enhanced support via the EarlyWatch reports.  There is no change to the EarlyWatch reports currently available, but we are told that we will have greater "free" support in implementing solutions proposed in these reports.
  • End-to-End Trace Analysis.  This will allow us to run a trace on a particular process from the backend all the way through to the users browser.  Since we have an integrated system with multiple systems, connected via XI and deployed over the portal, this will be very useful for us.  This is expected later in 2009.
  • End-to-End User Experience Monitoring.  This solution will allow us to benchmark a certain process on a given machine, then deploy it to a given location.  We can then run this process at the given location to determine whether there are any performance issues.  This will be great for us, since we have a particular office that often reports performance issues, but currently we have no way to measure this.  This is also expected later in 2009.

Support Advisory Center


For me, the Support Advisory Center is essentially one person, sitting in Sydney, Australia who I can call or email with my concerns or questions about Enterprise Support.  This person is also an escalation point.

Many are the times that I've had a 'very high' message sitting with SAP and no one to call and no way to escalate it.  Hopefully the existance of the Support Advisory Center will mean an end to this.

This will also be the person I address my SLA non-conformance discussions to.

Extended Maintenance


With the new extended maintenance changes, "your mileage will vary".

So, in brief, they're going from a 5-1-2 maintenance structure to a 7-2 structure.

The numbers work out that the old 5-1-2 structure would still be cheaper, despite the shorter period of mainstream maintenance because of the high rate under the new structure.

The gain here is if you have a business "rule" about upgrading before you get out of mainstream maintenance.  If this is the case, the new structure gives you an extra two years.  Given the way SAP develop products, this two years would be vital to deploying a stable and "go-forward" product.

So in conclusion, if I was paying the bills, I don't think the things above would make me feel any less sick, but if you're trying to write a report about the benefits of Enterprise Support, then it should at least have something in it.