Sapdup Blogging about SAP


SAP Reverses Policy on Enterprise Support

In a rather remarkable turnaround, SAP have announced that they will be returning the option of  'Standard Support' in addition to their preferred option (and for the last year only option) 'Enterprise Support'.

They also announced that despite meeting the SUGEN benchmarks as agreed, they will not be increasing the Enterprise Support costs for existing customers in 2010 but leaving them at 18.36%.

So customers will be faced with a tricky choice of 18.36% for Enterprise Support in 2010 or 18% for Standard Support.  On $10m of licensing this is just $36k.  The question that you'll need to ask is whether your choice to 'opt out' of Enterprise Support is a one time only option or can be reviewed annually.  Because once SAP cranks this up to the full 22% and we're talking about a difference of $400k per year on that same $10m license, that money is a lot more challenging to justify.